FAQs

Frequently Asked Questions (FAQs) 💬 General Q: Where is Softwreck based? A: We are based in Brooklyn, New York. Our store address is 417 Lorimer St, Brooklyn, NY 11206, United States. 🚚 Shipping Q: Do you offer free shipping? A: Yes! We offer free standard shipping on all orders within the United States. Q: How long does delivery take? A: Orders typically arrive within 5–8 business days after processing. Q: Do you ship internationally? A: Not at the moment. We currently only ship within the United States. 🔄 Returns & Refunds Q: What is your return policy? A: We accept returns within 30 days of delivery. Returns are free, and there are no restocking fees. Q: How do I request a return? A: Simply email us at softwreckshop@gmail.com with your order number and reason for return. We'll send you a prepaid shipping label. Q: How long does it take to receive a refund? A: Once your return is received and approved, your refund will be processed within 5–10 business days. 💳 Payments Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Q: Is my payment information secure? A: Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card information. 📦 Orders Q: How do I track my order? A: Email us at softwreckshop@gmail.com with your order number, and we’ll send you a status update within 24 hours. Q: Can I change or cancel my order? A: If your order hasn’t been shipped yet, we can help you change or cancel it. Contact us as soon as possible. 🧾 Contact & Support Q: How can I contact customer support? A: You can reach us by email at softwreckshop@gmail.com or by phone at +1 924-590-7651. We’re available Monday–Friday, 9 AM – 5 PM (EST).